Politique de remboursement

This Return & Refund Policy applies to purchases made through KAMENSKAYA online stores.

If you have any questions about returns, refunds, cancellations, damaged products or defective products, please contact us at:

info@kamenskaya.store

Return addresses

For US orders, returns must be sent to:

8301 Brooklyn Blvd.
Minneapolis, MN 55445
USA

For non-US orders, returns must be sent to:

Strugu iela 1A
Riga, LV-1003
Latvia

Please contact us before sending any goods back so that we can provide the correct return instructions. This helps us identify your return and process it correctly.

Items sent back without contacting us first may be delayed or may not be accepted if we cannot identify the order or confirm that the return conditions are met.

1. EU statutory right of withdrawal

If you are a consumer and your order is shipped to the European Union, you have the statutory right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, receives the goods. If your order is delivered in several separate shipments, the withdrawal period expires 14 days after the day on which you receive the last item.

To exercise your right of withdrawal, you must inform us of your decision to withdraw before the 14-day period expires. You may do this by contacting us at:

info@kamenskaya.store

You may also use the electronic withdrawal function available on our website.

After you notify us of your withdrawal, you must send the goods back without undue delay and no later than 14 days from the day on which you informed us of your decision to withdraw.

Condition of goods returned under the right of withdrawal

You may inspect the goods only to the extent necessary to establish their nature, characteristics and functioning, in the same way as you would be allowed to inspect them in a physical shop.

Returned goods should be sent back complete, safely packed and, where possible, in their original packaging.

You are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to inspect them. This may include, for example, goods that have been opened, used, damaged, contaminated, mixed, partially consumed, returned with missing components, or returned with damaged packaging.

In such cases, we may deduct the loss in value from the refund. If the goods can no longer be resold due to handling beyond what is necessary to inspect them, the deduction may be up to the full value of the goods.

Refunds under the EU right of withdrawal

If you validly exercise your statutory right of withdrawal, we will refund the payments received from you for the returned goods.

If you withdraw from the full order, we will also refund the standard delivery cost paid at checkout.

We do not refund additional delivery costs if you chose a delivery method more expensive than the least expensive standard delivery option offered by us.

If you return only part of your order, the original delivery cost is not refunded unless required by applicable law.

You are responsible for the direct cost of returning the goods to us, unless the return is due to our error, defective goods, damaged goods, or goods that do not match your order.

You are responsible for the goods until they are delivered back to us. We recommend using a tracked shipping service.

We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever occurs first.

Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.

2. Returns outside the EU statutory withdrawal right

For orders that are not covered by the statutory right of withdrawal described above, we accept return requests within 14 days after delivery, provided that the goods are unused, complete, in resaleable condition, and in their original packaging.

To request a return, please contact us at:

info@kamenskaya.store

Please include your order number and details of the item you wish to return.

If the return is not caused by our error, defective goods, damaged goods, or incorrect goods, the customer is responsible for the cost of return shipping.

Original shipping costs are non-refundable unless required by applicable law.

You are responsible for the goods until they are delivered back to us. We recommend using a tracked shipping service.

We reserve the right to refuse a return or apply a deduction if the goods have been opened, used, damaged, contaminated, mixed, partially consumed, returned with missing components, or otherwise returned in a condition that prevents resale.

3. Damaged, defective or incorrect goods

Please inspect your order when you receive it.

If the item is defective, damaged, leaking, missing, or if you received the wrong item, please contact us immediately at:

info@kamenskaya.store

Please include your order number, a description of the issue, and photos or videos where possible.

If the issue is confirmed, we will make it right by offering an appropriate solution, such as replacement, refund, repair where applicable, partial refund, or another remedy required by applicable law.

If the return is due to our error, defective goods, damaged goods, or incorrect goods, we will cover the reasonable return shipping cost or provide return instructions.

Nothing in this policy limits your statutory consumer rights.

4. Exchanges

The fastest way to exchange an item is to return the item you have and place a separate order for the new item once your return has been processed.

For EU consumers, this does not affect your statutory right of withdrawal.

5. Non-returnable items

Gift cards are non-returnable.

We may also refuse returns or apply a deduction where goods have been opened, used, damaged, contaminated, mixed, partially consumed, returned with missing components, or otherwise handled beyond what is necessary to inspect them, unless the return is due to defective, damaged, or incorrect goods.

This does not affect any statutory rights that cannot be excluded by law.

6. Orders already shipped or in transit

If you wish to cancel an order after it has already been shipped but before delivery, please contact us as soon as possible at:

info@kamenskaya.store

Where possible, we will try to stop delivery or arrange return of the parcel.

If the cancellation is not due to our error, defective goods, damaged goods, or incorrect goods, the customer may be responsible for return shipping, carrier interception costs, or other direct return costs where permitted by applicable law.

For EU consumers exercising the statutory right of withdrawal, this does not affect your legal right to withdraw. In such cases, refunds will be handled according to the statutory withdrawal section above.

7. Refund timing

We will notify you once we have received and inspected your return.

Where the EU statutory right of withdrawal applies, we will process the refund within the legal timeframe. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever occurs first.

For other returns, if the return is accepted, we will refund you to the original payment method within 10 business days after accepting the return.

Please remember that it may take additional time for your bank, credit card company or payment provider to process and post the refund.

If more than 15 business days have passed since we confirmed your refund, please contact us at:

info@kamenskaya.store

8. Return shipping responsibility summary

If the return is due to our error, defective goods, damaged goods, or incorrect goods, we will cover the reasonable return shipping cost or provide return instructions.

If the return is not due to our error, defective goods, damaged goods, or incorrect goods, the customer is responsible for the direct cost of returning the goods to us, unless applicable law provides otherwise.

For EU consumers exercising the statutory right of withdrawal, we refund the price paid for the returned goods. If the customer withdraws from the full order, we also refund the standard delivery cost paid at checkout.

We do not refund additional delivery costs if the customer selected a delivery method more expensive than our least expensive standard delivery option.

For orders outside the EU withdrawal right, original shipping costs are non-refundable unless required by applicable law.