Politique de remboursement

RETURN OF GOODS OF PROPER QUALITY

The buyer has the right to cancel the order any time before it is submitted to the courier company, and within 7 days after handing over the goods. Return of goods of proper quality is possible, if the product has retained its marketable appearance, consumer properties, and there is a document confirming the fact and conditions of purchase of the specified goods. The seller reserves the right to refuse to accept the goods if there are traces of their use. If the buyer rejects the goods of proper quality, the amount paid by the buyer, excluding the seller's costs of initial shipping and return shipping, shall be returned to the buyer no later than 10 days from the date of  the return of the goods.

 

RETURN / REPLACEMENT OF DEFECTIVE PRODUCTS

If a defect is found in the goods, the buyer is entitled to file one of the following claims with the seller:
- to request a replacement with similar goods (the same trade mark and/or article number);
- replace with the same product of a different model (article), with a corresponding adjustment of the purchase price;
- claim a proportionate reduction of the purchase price;
- to demand a refund of the purchase price.

 

CANCELLATIONS OF ORDERS IN TRANSIT

We understand that circumstances may change, and you may need to cancel your order even after it has been shipped but before it has been delivered. Here's how we handle such situations:

Cancellation Requests:

If you wish to cancel an order that is in transit but has not yet been delivered, please contact our customer service team as soon as possible. We will make every effort to accommodate your request.

Fees:

Depending on the stage of transit and any costs incurred by us up to that point, a cancellation fee may apply. If the cancellation is made for reasons depending on the customer (i.e., not due to a fault on our part), the refund will be issued after deducting the cost of initial shipping and return shipping.

Refund Process:

If your cancellation request is approved, we will initiate a refund to the original payment method used for the purchase. Please note that it may take some time for the refund to be processed and reflected in your account.

Customer requests about returns of goods are accepted by e-mail info@kamenskaya.store.